Get Connected, Stay Connected!

The Lifeline and Link-Up Assistance programs are funded through the federal Universal Service Fund. Under the Lifeline program, telephone customers who participate or are eligible for certain public assistance programs are entitled to receive a basic telephone service discount. Link-Up can provide a 50 percent reduction on telephone service installation charges for qualifying households that do not currently have telephone service.

For more information on these programs, including eligibility requirements, visit www.lifelinesupport.org or contact the Federal Communications Commission (FCC) at 1-888-CALL-FCC (1-888-225-5322). To apply for Lifeline or Link-Up with Verizon Delaware, LLC call 1-800-837-4966, or visit Verizon's website and search for "Lifeline."

Role of the Commission

The role of the Delaware Public Service Commission ("DE PSC") has changed dramatically with the passage of HB96 and its amendments which became effective on June 26, 2013. This legislation was enacted to recognize the competitive choices consumers in Delaware have and give telecommunications service providers flexibility to compete, while protecting the interests of consumers. Telecommunications services now fall into 2 categories: (1) basic services which are still regulated include (a) individual residential dial tone line service and local usage in an area where there is no alternative provider available such as wireless, cable or other telecommunications service providers; and (b) switched access service; and (2) competitive services which are all the other intrastate telecommunications services, any bundled service and any new service other than switched access service offered after July 15, 2008. The DE PSC no longer regulates the rates, terms, and conditions of competitive services offered by telecommunications service providers. The legislation states that the Commission may not investigate or mediate retail customer complaints for competitive services. The Commission Staff can only direct your call to your telecommunications service provider for resolution of your complaint.

The DE PSC does require all telecommunications service providers to obtain a Certificate of Public Convenience and Necessity to provide intrastate telecommunications services before offering service to customers in Delaware.

Wireless and cell phone services are regulated by the Federal Communications Commission. The DE PSC does not regulate wireless and cell phone services or voice over the internet services. If you believe that there is possible fraud involved with any of these providers, you may contact the Federal Trade Commission or the Delaware Department of Justice's Fraud & Consumer Protection Division.

Consumer Information

  • Telecommunications Tariffs
    • Price List Issued by Spectrotel, Inc. d/b/a Surftone d/b/a One Touch Communications d/b/a Touch Base Communications

Important or Pending Cases

  • In the Matter of the Investigation and Adoption of Rules to Govern Pay Phone Services within the State of Delaware (Reopened February 5, 2015) - PSC Regulation Docket No. 12

  • Commission Staff reopened these Rules to delete them in their entirety. Legislative revisions were made to Title 26 of the Delaware Code in July 2013. These revisions reduced the PSC's oversight of telecommunications service. Also, with the widespread availability and use of mobile or cell phones, pay phones are almost obsolete in Delaware. The PSC has received one comment in this matter. A public notice of an evidentiary hearing on May 19, 2015 has been published and the Commission will make a decision on this matter.