Get Connected, Stay Connected!

The Lifeline and Link-Up Assistance programs are funded through the federal Universal Service Fund. Under the Lifeline program, telephone customers who participate or are eligible for certain public assistance programs are entitled to receive a basic telephone service discount. Link-Up can provide a 50 percent reduction on telephone service installation charges for qualifying households that do not currently have telephone service.

For more information on these programs, including eligibility requirements, visit www.lifelinesupport.org or contact the Federal Communications Commission (FCC) at 1-888-CALL-FCC (1-888-225-5322). To apply for Lifeline or Link-Up with Verizon Delaware, LLC call 1-800-837-4966, or visit Verizon's website and search for "Lifeline."

Role of the Commission

The role of the Delaware Public Service Commission ("DE PSC") has changed dramatically with the passage of HB96 and its amendments which became effective on June 26, 2013. This legislation was enacted to recognize the competitive choices consumers in Delaware have and give telecommunications service providers flexibility to compete, while protecting the interests of consumers. Telecommunications services now fall into 2 categories: (1) basic services which are still regulated include (a) individual residential dial tone line service and local usage in an area where there is no alternative provider available such as wireless, cable or other telecommunications service providers; and (b) switched access service; and (2) competitive services which are all the other intrastate telecommunications services, any bundled service and any new service other than switched access service offered after July 15, 2008. The DE PSC no longer regulates the rates, terms, and conditions of competitive services offered by telecommunications service providers. The legislation states that the Commission may not investigate or mediate retail customer complaints for competitive services. The Commission Staff can only direct your call to your telecommunications service provider for resolution of your complaint.

The DE PSC does require all telecommunications service providers to obtain a Certificate of Public Convenience and Necessity to provide intrastate telecommunications services before offering service to customers in Delaware.

Wireless and cell phone services are regulated by the Federal Communications Commission. The DE PSC does not regulate wireless and cell phone services or voice over the internet services. If you believe that there is possible fraud involved with any of these providers, you may contact the Federal Trade Commission or the Delaware Department of Justice's Fraud & Consumer Protection Division.

Consumer Information

Important or Pending Cases

  • In the Matter of the Joint Application of Business Discount Plan, Inc. and U.S. Telecom Long Distance, Inc. for Approval to Assign Customer Contracts. (FILED March 19, 2014) - PSC Docket No. 14-113

  • In the Matter of the Joint Application of Business Discount Plan, Inc. and Consumer Telcom, Inc. for Approval to Assign Customer Contracts. (FILED March 19, 2014) - PSC Docket No. 14-114

  • A complete list of any telecommunications related cases filed with the Commission is available on the Commission's Regulated Utility Filings page.

Local, Regional and National Issues

  • Internet Voice or Voice over Internet Protocol (VoIP): As described by the FCC in its consumer fact sheet, "Internet Voice", also known as Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line." While not currently regulated at the federal or state levels, the FCC has created an Internet Policy Working Group (IPEG) to examine potential policy issues relating to this technology.

  • Broadband is a generic term used to describe the high-speed transmission services that allow consumers to access the internet much higher speeds than traditional "dial-up" modems, and includes technologies such as Digital Subscriber Line(DSL) Services and Cable Modems (CM), as well as emerging wireless technologies. The FCC offers a consumer fact sheet on broadband which describes and compares the available technologies.